Privacy Policy

Privacy Policy overview

This Privacy Policy explains how CardroomKoala collects, uses, stores and protects personal information when you visit cardroomkoala.com, browse products, add items to cart, check out, contact us, or manage your marketing preferences. CardroomKoala is an Australian ecommerce website offering bathroom accessories and related home products, and this policy is intended for customers and website visitors in Australia.

By using this website, you consent to the handling of your personal information in the ways described in this policy, unless you tell us otherwise where a choice is available. If you do not want us to collect information needed to process an order or respond to an enquiry, some website functions may not be available to you.

Information we collect

We collect the information you provide directly, such as your name, delivery address, phone number, email address, order details, messages sent through contact forms, and any preferences you choose to share. No account is needed to order, so we do not require account registration information for checkout.

When you use the website, we may also collect technical and usage information, including device type, browser type, pages viewed, referring pages, approximate location derived from network information, and interactions with cart and checkout features. This helps us maintain the website, understand how visitors use it, and improve the shopping experience.

How we use personal information

We use personal information to operate the online shop, process orders, arrange delivery, provide customer support, manage returns, respond to enquiries, and keep records required for business, legal and accounting purposes. The ordering process is to add items to cart, check out, and pay on delivery; we use the information you provide at checkout to prepare and deliver the order.

We may use your contact details to send service messages about an order, delivery, return request or enquiry. If you choose to receive marketing communications, we may also send updates about products, care guidance or website content, and you can opt out using the unsubscribe option in the message or by contacting us.

Orders, delivery and returns data

For delivery, we collect and use the delivery details needed to send your order within Australia. Delivery within Australia costs A$20 per order and is free for orders from A$600. Because the only payment method is cash on delivery, you pay when the order arrives, and we do not use this policy to describe online card payment processing.

Returns are accepted within 30 days of delivery for a full refund. If you request a return, we may collect information about the order, delivery date, product condition, return communication and refund handling so we can assess and complete the request in accordance with our returns process.

Cookies, analytics and service providers

CardroomKoala may use cookies and similar technologies to keep the website functioning, remember cart activity, measure website performance, and understand how visitors navigate the site. You can manage cookies through your browser settings, although disabling some cookies may affect cart, checkout or browsing features.

We may use third-party service providers to help operate the website, manage hosting, analytics, delivery administration, customer communications and other business functions. These providers are given access only to information needed to perform their services, and they are expected to handle that information securely and only for the relevant purpose.

Storage, security and retention

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. These steps may include access controls, secure systems, administrative safeguards, and limiting personal information to people or providers who need it for a legitimate business purpose.

We keep personal information only for as long as it is reasonably needed for the purpose for which it was collected, including order fulfilment, customer support, returns, record keeping and legal obligations. When information is no longer required, we take reasonable steps to delete it or de-identify it.

Your privacy choices and rights

You may ask us to access, correct or update personal information we hold about you. You may also ask questions about how your information is handled, withdraw marketing consent, or request that we review a privacy concern. We may need to verify your identity before acting on certain requests.

If you believe your privacy has been affected, please contact us first so we can review the matter and respond. We will handle privacy enquiries in a professional manner and take reasonable steps to resolve concerns in accordance with applicable Australian privacy requirements.

Privacy questions and contact details

If you have a question about this Privacy Policy, your order information, marketing preferences, or how personal information is handled on cardroomkoala.com, contact CardroomKoala using the details below.

Email: [email protected] Phone: +61 400 657 537 Address: 24 Cremorne Street, Cremorne VIC 3121

We may update this Privacy Policy from time to time to reflect changes to our website, operations or legal obligations. The updated version will apply from the time it is published on this page.